Question 1

The machine is not accepting cash.

Accepted Answer

First, make sure that the bill acceptor is not full of cash. If the bill acceptor is empty, look at the red light at the back of the bill acceptor – this red light will tell you what is wrong with a flashing code – once you identified how many times the light is flashing, read the explanation at the back of the magazine – for example if the light flashes twice, it means there is a bill jam in the bill acceptor – look for the jam and remove it gently from the acceptor – Make sure to re-start the machine once this done in order to reset the bill acceptor.
 
If needed please give us a call at 813-402-0487 ext 1

Question 2

Machine is not accepting credit cards.

Accepted Answer

Re-start the machine to reset the credit card unit – it probably just needed an update.
 
If the problem persists, please give us a call at (813) 402-0487 ext. 1

Question 3

The plastic on the front door is broken. (Machine has a broken door)

Accepted Answer

This will need to be replaced. Please take photos of the machine and send them to charlotte.mason@o8o.com. Photos of the machine should be of – each sides – from the all machine (legs to top).
 
We will then process your photos and send you a new plastic for the front door. 
 
Once you received the new plastic, please refer to “How to Change the Door” topic under the Service Tutorials.

Question 4

Machine has a broken inside panel.

Accepted Answer

This will need to be replaced. Please take photos of the machine and send them to charlotte.mason@o8o.com. Photos of the machine should be of – each sides – from the all machine (legs to top).
We will then process your photos and send you a inside panel. 
 
Once you received the new inside panel, please refer to “How to Change the Inside Panel” topic under the Service Tutorials.

Question 5

Machine stops in the middle of the ride

Accepted Answer

Are you using an extension cord to plug in the machine?
 
If yes, your extension cord is probably not thick enough and is not giving enough power to the machine for entire ride. 
 
Solution 1: Try using a thicker extension cord. 
Solution 2: Plug the machine strait to the outlet.
 
If this does not solve the problem, please give us a call at 813-402-0487 ext. 1.

Question 6

Machine lights are off.

Accepted Answer

Identify which light bulb needs to be changed – there are 3 lights in the machine – one behind the header and 2 behind the inside panel.
References for the light bulbs are below:
                Header light: F14T5
                Inside lights: F28T5/830
To change the header light bulb just remove the screws from one of the side of header panel – change the bulb and put the screws back on
To change the light bulb on the cash door side, just open the cash door – you will have direct access to the light
To change the light bulb on the left side of the machine, you will have to remove the inside panel or the left side panel – for that, remove the screws on the panel and slide the panel out – once you replaced the bulb, simply put the screws back the panel.

Question 7

Machine header (top) light is off.

Accepted Answer

To change the header light bulb you will need to follow the steps below:
 
1. Remove the screws from one of the sides of header panel so that you can access the bulb.
2. Replace the current bulb with a new bulb (Header light bulb details: F14T5).
3. Secure the panel back onto the machine by tightening the screws back onto the panel.

Question 8

The inside (RIGHT sided) light bulb does not work.

Accepted Answer

This bulb will need to be replaced. This process is very easy to do and will require a new bulb.
 
1. Open the cash door. This will grant you direct access to the right sided bulb.
2. Replace the old bulb with a new bulb (Inside Panel Bulb Details: F28T5/830).

Question 9

The inside (LEFT sided) light bulb does not work.

Accepted Answer

This bulb will need to be replaced. This process is very easy to do and will require a new bulb.
 
1. Open the cash door. This will grant you direct access to the right sided bulb.
2. Replace the old bulb with a new bulb (Inside Panel Bulb Details: F28T5/830).
 
To change the light bulb on the left side of the machine, you will have to remove the inside panel or the left side panel – for that, remove the screws on the panel and slide the panel out – once you replaced the bulb, simply put the screws back the panel.

Question 10

The machine is not accepting coins. (Canada + Europe)

Accepted Answer

1. Make sure that the coins mech has been cleaned. There should no be dust on the lecture disks or in the mechanism. If there is, that would explain why the coin mech can not read the coins and rejects them.
 
2. If the coin mech is cleaned and is still not taking cash, there is probably a coin jam.
3. Open the top door fi­rst and investigate. Then open the lower door and look for coins here.
Most likely you will have to pull the entire section out. Push in tab and rotate section out. This section will remove, be careful of the wiring harness.
 
If you are still having issue please give us a call us.

FAQ - SERVICE